Welcome to the Lab Testing Solutions Help Center!
Find instant answers below, explore our help topics, or chat with our AI assistant. Have your profile or barcode ready. Never pay at the collection site.
Quest or LabCorp? Tap to flip.
Quest barcodes start with Q. The collector must process the order in FormFox. If they are not on FormFox, stop and text 404-919-1288.
Find a Location
9,000+ collection sites. Match the barcode network, then walk in with ID.
🗺️ Find a LocationOrder a Test
Browse our catalog and order the test you need through our secure online portal.
Popular Help Topics
Refund Policy
Check eligibility for refunds due to closed locations, wrong dates, or other issues.
Locations & Scheduling
Find LabCorp & Quest locations and book appointments.
Receiving Results
Get help with delayed results, 'fatal flaws', collection errors, and more.
Legal & Court-Ordered
Information on Court-Ordered, DNA, and probation testing services.
FCRA (employment reports)
FTC / CFPB rules for background checks used in hiring. Official .gov sources — not a legal conclusion.
SAMHSA-certified labs
DOT tests are analyzed at HHS-certified laboratories. Collection sites collect; SAMHSA lists the labs.
How LTS works (TPA)
LTS is a third-party administrator — order, FormFox/eCCF, collection, certified lab, MRO, report.
Contact & Support
For urgent issues, please call or text. For all other questions, our AI Assistant is the fastest way to get help.
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AI & Online Support: 24/7
- Phone Support: 9 AM - 5 PM (Mon-Fri)
- Testing Location Hours: Vary by site (check location finder)
- Email: Info@LabTestingSolutions.com
- Address: Nationwide Locations in 50 States
How LTS works
Lab Testing Solutions is a third-party administrator (C/TPA) — same industry role as eScreen. We are not the SAMHSA-certified laboratory. We order tests, send donors to the matching collection network, require the correct electronic chain of custody, and an MRO reviews regulated non-negatives.
- Order — employer, court, or self-pay via drugtestorder.com, business, legal, or personal.
- Barcode — Q-prefix = Quest + FormFox. Numbers only = LabCorp. barcodes.labtestingsolutions.com
- Collect — locations.labtestingsolutions.com. Government photo ID. Never pay at the site for a prepaid LTS order.
- Lab — regulated specimens go to an HHS-certified laboratory. Official list: SAMHSA.gov lab list.
- MRO / report — DOT/non-negative results are MRO-verified (49 CFR Part 40). Employer or court receives the result. Employment use of a third-party report follows FCRA steps from the FTC.
DOT C/TPA rules: 49 CFR Part 40 Subpart Q. This is education, not a legal opinion.
Official .gov sources
Use these when answering FCRA, DOT, or certified-lab questions. Do not substitute a blog or a vendor page.
- SAMHSA — HHS-certified laboratories (monthly PDF)
- SAMHSA — approved eCCF systems (FormFox, eScreen, LabCorp)
- 49 CFR § 40.81 — which labs may do DOT testing
- 49 CFR Part 40 Subpart Q — C/TPA / service agents
- FTC — Using consumer reports: what employers need to know
- FTC — what screening companies need to know (FCRA)
- CFPB — Fair Credit Reporting Act
- FMCSA Drug and Alcohol Clearinghouse
LTS tools (labtestingsolutions.com)
These are the live subdomains. Use them instead of inventing links.
🤖 AI Support Assistant
Get instant answers about refunds, FormFox, SAMHSA-certified labs, FCRA employment reports, barcodes, and locations.
👋 Hello! I'm the LTS Support Assistant. I can help with most common issues. For example, you can ask me:
- "How does LTS work as a TPA?"
- "What is a SAMHSA-certified lab?"
- "What is your refund policy?"
- "My barcode expired, what do I do?"
- "Why are my results delayed?"
- "What does a 'fatal flaw' mean?"